Returns and Refunds Policy

Thank you for shopping at Malta Chocolate Factory.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days

  • The product is in its original packaging- The product isn’t used or damaged- You have the receipt or proof of purchase
    Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

Send the product with its original packing and the receipt or proof of purchase, to:

Customers need to contact us for returning address.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Malta Chocolate Factory.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

CONTACT

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Events. +356 7777 3605

Info. +356 7777 4606

Admin. +356 7790 2184

179 St Anthony Street

Bugibba SPB2658

MALTA

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 OPENING TIMES

Monday - Sunday 10:00 - 22:00 

 

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© 2020 by The Malta Chocolate Factory.